FAQS

 

WHERE CAN YOU FIND YOUR SUITS? 

We primarily sell online, however you can find stock in Vancouver at TURF and the Fairmont Pacific Rim Spa. We also are available for appointments to try on at our Gastown office. Shoot us an email if you wish to book! 

 

SIZING

 GENERAL SIZING NOTES:

We have fit this suit to heights between 4’10 - 5’10.

The length of your torso will effect which size bodysuit you should choose.

If you have a shorter torso, size down, if you have a longer torso, size up. 

For example if you are usually an XS but are 5’8 with a 59 inch torso, choose size S.

Over all, our garments are very stretchy, will mould to your body after the first wear and are meant to be form fitting like a second skin.

We are always available on live chat and email to help you choose the best fit!

 

HOW TO MEASURE YOURSELF

1. Bust: Without a bra, place tape measure around the widest part of your bust. Be careful not to let the tape measure slip down at the back, or squash you.

2. Waist: Place tape measure between the bottom of your ribs and the top of your hip bones at the smallest point.

3. Hip: Place measuring tape around the widest part of your bottom (this is between your hips and thighs).

4. Torso: Place tape measure on your shoulder loop it down between your legs and up your back until it meets the other end of the tape.

If you’ve ordered online from LULUS, ARITZIA or HOUSE OF CB, we find our sizes to be similar for bodysuits.

WHAT IS CHITOSANTE

Chitosante is made out of by product shells from the shellfish industry that would have otherwise been discarded, making it a sustainable resource. 

Aside from being environmentally friendly, chitosante is durable, non-toxic, naturally anti-bacterial and anti-microbial, and odour resistant. 

Chitosante will keep the bacteria at bay so you can continue to play.

A side note about shellfish allergies:  People who are allergic to shellfish are allergic to the meat, not the shell. Generally experts believe that chitosan is unlikely to be a problem for people with shellfish allergy

SHIPPING

Shipping fees and approx. length of delivery vary upon country:

 

Canada - $9 Flat rate - 3 to 6 business days

US - $10 Flat rate - 5 to 10 business days

Europe, South America, New Zealand and Australia

$20 Flat rate - 7 to 14 business days


 WASHING 

Hand Wash, Hang Dry.

Some colour run off may occur on the first wash, so please be sure (as with all washing) to wash with similar colours). This colour run off will not effect the colour of the garment.

 

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

 

Once the order has been placed, we unable to make any changes. However, we do accept returns and exchanges for 90 days after purchase, given the tags are still on and the hygiene liner is intact.

 

RETURN POLICY

 

We accept unworn returns with hygiene liner in place and LONDRË tags still attached. Returns must be shipped to contact address prior to 90 days after purchase. Please note we do not cover return shipping costs. Our shipping address is as follows :

 

310-319 W Pender St.

Vancouver, BC.

Canada

V6B 1T3

 

WHAT DO I DO IF MY PRODUCT IS THE WRONG SIZE OR DEFECTIVE?

 

Thats not good! Please contact us directly via the live chat or email hello@londrebodywear.com and we'll get it sorted out. 
 

DUTY AND TAXES

 

We are not liable or responsible for the duties or taxes placed on your package upon arrival in your country.

 

 

  

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