We are also available over email (email@example.com) to help you find the ideal size.
Shipping fees and approx. length of delivery vary upon country and are subject to change based on mail delays and customs. We have free shipping to Canada and the United States, and offer a paid Express shipping. We also deliver worldwide. Please allow for one full business day for processing.
RETURN/ EXCHANGE POLICY
We accept unworn suits with hygiene liner in place and LONDRĖ tags still attached. Returns must be shipped to contact address prior to 90 days after purchase. Please note we do not cover return shipping costs. Please print off and ship with the return sheet here. Please allow for return shipping time, up to 10 days to process the return at our warehouse and up to 10 days for your credit card issuer to accept the return. We do not accept returns on scrunchies.
Our shipping address is as follows :
#803 - 711 Broughton St
We will not accept your return or exchange if there is any body oil, perfume, body lotion, deodorant, fluids, or sunless tanner on the suit. The product must be in the original condition.
If you are shipping from outside Canada, you must write "RETURNED GOODS - NOT FOR SALE" on the customs form. If we are charged duty on the return item because you missed this step, then we have the right to deduct the duties we received from your refund.
WHERE CAN YOU FIND OUR SUITS?
We primarily sell online, however you can find stock in Vancouver at TURF and the Fairmont Pacific Rim Spa, and in Calgary at Adorn Boutique. Please call them in advance to ensure they have what you are looking for.
WHAT IS CHITOSANTE
Chitosante is made out of by product shells from the shellfish industry that would have otherwise been discarded, making it a sustainable resource.
Aside from being environmentally friendly, chitosante is durable, non-toxic, naturally anti-bacterial and anti-microbial, and odour resistant.
A side note about shellfish allergies: People who are allergic to shellfish are allergic to the meat, not the shell. Generally experts believe that chitosan is unlikely to be a problem for people with shellfish allergy
All sale items are non-refundable and non-transferable.
Hand Wash, Hang Dry.
Some colour run off may occur on the first wash, so please be sure (as with all washing) to wash with similar colours). This colour run off will not effect the colour of the garment.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once the order has been placed, we unable to make any changes. However, we do accept returns and exchanges for 90 days after purchase, given the tags are still on and the hygiene liner is intact. (See print off link below under Return Policy)
WHAT DO I DO IF MY PRODUCT IS THE WRONG SIZE OR DEFECTIVE?
Thats not good! Please contact us directly via the live chat or email and we'll get it sorted out.
DUTY AND TAXES
We are not liable or responsible for the duties or taxes placed on your package upon arrival in your country.
RECYCLED + RECYCLABLE
Our products are made primarily of recycled materials, sourced from an OEKO Tex 100 certified factory in Taiwan.
We have a quality, long lasting product. However, bodies change and clothing inevitably wears out after years of use. When you are finished with your suit, please return it to us to receive a 20% credit towards your next purchase.
WHICH PHOTOGRAPHERS DID THE PHOTOS?
Most of the photos are by Ainsley Rose. Christie Graham Photography did the hot spring photo, and Micheal Matti did the Alpine Lake photo. We also love seeing all of the images with #lovemylondre on instagram.