We are also available over email (firstname.lastname@example.org) to help you find the ideal size.
We offer free shipping USA wide. Your order ships from Kansas and thus you will not incur any duties on arrival for orders with in the USA. We also have a paid express USA shipping option, and can ship internationally. Please allow one business day for processing.
For US orders please use the following link to track your package. **Please note, your order will be picked up by DHL but will be delivered by USPS. For the most up to date info scroll down, and click onto the USPS number in the link above.
RETURN / EXCHANGE
We offer easy returns via our return portal.
We do not offer returns on Face Masks. All sale items are non refundable, however we do offer an exchange for store credit. All original packaging, including tissue paper and barcode MUST be included with your return.
We have easy returns + exchanges with in 90 days, provided the items are in the original conditions and have the tags and liners in tact. If you need to make a return or exchange, please head to our return form so we can get you set up with a return label.
You can view more details about processing a return here. Please allow for shipping time, 7-10 days to process at our warehouse and for up to 7-10 business days for your credit card company to process the return.
*We are extending our return policy to 6 months for items purchased between March 19 - June 19*
WHAT CURRENCY IS YOUR STORE IN?
All orders are processed in USD.
WHAT IS CHITOSANTE
Chitosante is made out of by product shells from the shellfish industry that would have otherwise been discarded, making it a sustainable resource.
Aside from being environmentally friendly, chitosante is durable, non-toxic, naturally anti-bacterial and anti-microbial, and odour resistant.
A side note about shellfish allergies: People who are allergic to shellfish are allergic to the meat, not the shell. Generally experts believe that chitosan is unlikely to be a problem for people with shellfish allergy
All sale items are non-refundable and non-transferable.
Hand Wash, Hang Dry.
Some colour run off may occur on the first wash, so please be sure (as with all washing) to wash with similar colours). This colour run off will not effect the colour of the garment.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once the order has been placed, we are unable to make any changes. However, we do accept returns and exchanges on items in the original condition for 90 days after purchase, given the tags are still on and the hygiene liner is intact.
WHAT DO I DO IF MY PRODUCT IS THE WRONG SIZE OR DEFECTIVE?
Thats not good! Please contact us directly at and we'll get it sorted out.
DUTY AND TAXES
We are not liable or responsible for the duties or taxes placed on your package upon arrival in your country. There may be delays as a result of customs which are beyond our control.
CAN I RETURN SALE ITEMS?
Sale items are non refundable, however you may return for store credit.
RECYCLED + RECYCLABLE
Our products are made primarily of recycled materials, sourced from an OEKO Tex 100 certified factory in Taiwan.
We have a quality, long lasting product. However, bodies change and clothing inevitably wears out after years of use. When you are finished with your suit, please return it to us to receive a 20% credit towards your next purchase.
WHICH PHOTOGRAPHERS DID THE PHOTOS?
Most of the photos are by Ainsley Rose. Christie Graham Photography did the hot spring photo, and Micheal Matti did the Alpine Lake photo. David Parias is responsible for all the killer underwater photos. We also love seeing all of the images with #lovemylondre on instagram.
WHO DOES YOUR DRAWINGS?
Most of our drawings are by the super talented Gabi Klein.